Establishing rapports with responsible fundraising

One of the biggest problems with telephone fundraising is disjointed communication. A fundamentally important aspect of the medium is ensuring potential donors have a clear picture of the charity’s aims and the precise impact of their donations. Equally important is that the agency you outsource your fundraising to clearly understands your charity, its values...

Additional changes in the fundraising sector

A number of changes to the Code of Fundraising Practice were announced in September following criticism of the old regulations and the activities of several charities in the UK. Many of the changes were implemented in November following the review. Two more requirements were introduced in December concerning font sizes on printed communications and...

The value of establishing trust over the telephone

When fundraising over the telephone, one of the most important factors for success is establishing a sense of trust. The Institute of Fundraising’s National Convention was held earlier this year and this was one of the hottest topics. The value of making donors feel comfortable, being honest and taking a respectful approach can never...

How long should consent be considered valid?

There have been big changes in the telephone fundraising industry recently, and the subject of contacting people who have not given consent has been discussed extensively. A confusing situation has arisen regarding “express consent” and how long this should be valid for, particularly when it comes to people who have registered with the Telephone...

Sticking to the rules is essential in telephone fundraising

Fundraising by telephone can be tricky but by using well trained, friendly operators with a comprehensive knowledge and respect for the rules and regulations, it is a highly effective method of raising funds for charitable organisations. Millions of pounds are raised annually through telephone fundraising, and part of its success can be attributed to...

Giving people greater control over contact

A review of fundraising regulations found that a major frustration among the general public is that they have no control over whether they are contacted by charities. There is no system in place for them to opt out of communications before they receive a phone call or mail, whether it is through the post...

Channelling support for a wealth of charities

Telephone fundraising is one of the most effective ways to recruit regular supporters for charities. It is an excellent way of engaging with the public and raises the money needed to help millions of people every year. However, to be successful, telephone fundraising needs to be approached in the right way. The aim is...

Nottinghamshire Wildlife Trust

I have been using the services of QTS for around three years, and am very happy with their professionalism. Due to their many years’ experience, they provide advice regarding the best way of tackling campaigns. For Nottinghamshire Wildlife Trust, they provide welcome calls, and have conducted two upgrade campaigns. I would not hesitate to...

The Tobacco Factory Theatre

We’re currently half way through a major campaign with QTS. Results to date are very encouraging and we have recruited over 120 Friends and Patrons with an average annual value of around £75 including gift aid

Dorset Wildlife Trust

QTS are very experienced in what they do and are a pleasure to work with. They offer a friendly but thorough service and are always open to new ideas and how best to accommodate them. I would definitely recommend their services to other charities

National Autistic Society

QTS have a ‘family’ feel about them and have been a dream to work with. Their results are good and consistent, they are always on hand to answer any questions and are very accommodating. I would definitely recommend them to any charity.

Derbyshire Wildlife Trust

Derbyshire Wildlife Trust have been working with QTS for a number of years with one off and regular campaigns all being part of our work. From the office staff to the telephone operators we have always been impressed with the friendliness and level of service we have received. As a charity we value every...

The Royal Voluntary Service

I have been so impressed with the enthusiasm from the callers whilst working on our campaigns. QTS are no doubt leaders when it comes to having good and meaningful conversations with our donors. And we always get great results from every campaign!

Cumbria Wildlife Trust

Cumbria Wildlife Trust has used QTS for a variety of membership recruitment and fundraising campaigns since 2007. QTS has always given us good advice on which campaigns are working and are not afraid to say if something isn’t. The administration staff are incredibly helpful and very efficient and our members often tell us that...

Send a Cow

I’m always pleased with the service from QTS. They have excellent callers who really get to know our campaigns. We get great results, which is why we continue to use them

Scottish Wildlife Trust

In the short time I have been working with QTS I have found all staff to be very attentive and happy to customise their administration to meet our particular needs. They are also very proactive, accessible and willing to make necessary changes at very short notice. Our new members have been receiving calls from...

Friends of the Elderly

QTS ran a successful thank you/welcome campaign for new supporters of Friends of the Elderly, which worked really well. The warm and understanding approach of the callers was appreciated by those who were called, and whilst the campaign did not involve a direct ask for donations they were able to add value by capturing...