QTS Fundraising

Telephone fundraising

QTS Fundraising

Telephone fundraising

We understand that supporters make a charity.

We ensure our clients maintain their existing relationships and develop new ones with supporters by adopting a responsible, sensitive and friendly approach to fundraising. We treat all supporters fairly and with respect and act at all times with the supporters’ best interests at heart.

Who We Are?

Set up in 2000 by Helen Suffell, we have developed alongside our clients and according to our mutual needs, which has resulted in the creation of a responsive, innovative and flexible organisation of which we are extremely proud.

What We Do

We work with over 70 charities (of differing sizes) on a range of campaigns, making over 200,000 calls per year. We work with you to develop innovative and bespoke telephone fundraising campaigns which compliment your existing fundraising activities.

Contacts Made

200000

Money Raised

£7m/pa

Complaint Rate

0.02%

Staff Turnover

5%

Testimonials

“I have been using the services of QTS for around three years, and am very happy with their professionalism. Due to their many years’ experience, they provide advice regarding the best way of tackling campaigns. For Nottinghamshire Wildlife Trust, they provide welcome calls, and have conducted two upgrade campaigns. I would not hesitate to recommend QTS to other charities’ – Christine Setchell, Membership Development Manager.”
Nottinghamshire Wildlife Trust
“One of the campaigns we highly recommend testing is their Gift Aid Campaign; our first two campaigns resulted in an additional 111 Gift Aid declarations from donors who hadn’t initially provided one.”
Aberlour
“Cumbria Wildlife Trust has used QTS for a variety of membership recruitment and fundraising campaigns since 2007. QTS has always given us good advice on which campaigns are working and are not afraid to say if something isn’t. The administration staff are incredibly helpful and very efficient and our members often tell us that the callers are friendly and polite. Working with QTS has definitely boosted our long term income and has helped enormously with our retention rates. I can’t recommend them highly enough.”
Cumbria Wildlife Trust
“QTS have a ‘family’ feel about them and have been a dream to work with. Their results are good and consistent, they are always on hand to answer any questions and are very accommodating. I would definitely recommend them to any charity.”
National Autistic Society
“It’s clear to us that CPRE is being really well represented and I’m sure our members – as are we – have been impressed by the warm, informative and courteous manner of the conversations that have taken place.”
Campaign to Protect Rural England
“QTS offer a fantastic, friendly, personal and efficient service at a great price. They have fulfilled all of our telephone fundraising and marketing needs and the information and support received is second to none. I would recommend QTS to anyone and look forward to continuing to work with them in the future.”
Cornwall Wildlife Trust
“Having worked with QTS before, I knew the team would have genuine, sensitive conversations with our supporters about leaving a gift in their will. The campaign did fantastically well, with almost 50% of the supporters we spoke with saying they would consider leaving a gift in their will to Friends of the Earth.”
Friends of the Earth
“We were blown away by the results we achieved and the quality of the conversations with our supporters. Final results included over 44,000 petition signers and over 600 new members – a huge dent in our yearly target. We’ve also made some very interesting new relationships with individuals and organisations with whom we can work in partnership to achieve more of our vision.”
Surfers Against Sewage
“Derbyshire Wildlife Trust have been working with QTS for a number of years with one off and regular campaigns all being part of our work. From the office staff to the telephone operators we have always been impressed with the friendliness and level of service we have received. As a charity we value every penny we spend and QTS help us to raise both funds and awareness which all goes towards looking after wildlife in Derbyshire.”
Derbyshire Wildlife Trust
“Our recent upgrade campaign surpassed all expectations. We reduced our overall cost per action on the campaign, whilst increasing the average upgrade gift AND converting 47% of the supporters we spoke to, which was nearly double what we saw on the last campaign.”
Wood Green

Latest News

Maximising value from your supporter data

Recruiting new donors remains one of the greatest challenges for many charities – and never more so than in the current financial climate. So it’s perhaps unsurprising that many of our clients are looking to get better value from their existing supporter data – and they are finding increasingly creative ways in which to...