QTS Fundraising

Telephone fundraising

QTS Fundraising

Telephone fundraising

We understand that supporters make a charity.

We ensure our clients maintain their existing relationships and develop new ones with supporters by adopting a responsible, sensitive and friendly approach to fundraising. We treat all supporters fairly and with respect and act at all times with the supporters’ best interests at heart.

Who We Are?

Set up in 2000 by Helen Suffell, we have developed alongside our clients and according to our mutual needs, which has resulted in the creation of a responsive, innovative and flexible organisation of which we are extremely proud.

What We Do

We work with over 70 charities (of differing sizes) on a range of campaigns, making over 200,000 calls per year. We work with you to develop innovative and bespoke telephone fundraising campaigns which compliment your existing fundraising activities.

Contacts Made

200000

Money Raised

£7m/pa

Complaint Rate

0.02%

Staff Turnover

5%

Testimonials

“QTS ran a successful thank you/welcome campaign for new supporters of Friends of the Elderly, which worked really well. The warm and understanding approach of the callers was appreciated by those who were called, and whilst the campaign did not involve a direct ask for donations they were able to add value by capturing new Gift Aid declarations. This is something we’ll be looking to do more of with QTS in the future.”
Friends of the Elderly
“I’m always pleased with the service from QTS. They have excellent callers who really get to know our campaigns. We get great results, which is why we continue to use them.”
Send a Cow
“Since March 2020, telephone became the lifeline for many people. With many people cut off from their friends, family and society receiving calls was never more important. Whilst I was managing the legacy telephone campaign for Royal Voluntary Service, it became clear that their donors valued the call and wanted to talk about their support.”
Royal Voluntary Service
“I have been so impressed with the enthusiasm from the callers whilst working on our campaigns. QTS are no doubt leaders when it comes to having good and meaningful conversations with our donors. And we always get great results from every campaign!”
The Royal Voluntary Service
“Having worked with QTS before, I knew the team would have genuine, sensitive conversations with our supporters about leaving a gift in their will. The campaign did fantastically well, with almost 50% of the supporters we spoke with saying they would consider leaving a gift in their will to Friends of the Earth.”
Friends of the Earth
“We achieved a reactivation rate of nearly 15%, generating income of just over £4K for one year. We were delighted with this fantastic result; felt the calling team really understood our cause and represented us professionally, which resulted in a great all-round donor experience.”
Edinburgh Dog and Cat Home
“Upgrade calls have been a fixture of the IG programme at Sue Ryder for many years (and in most DM programmes I have worked on). If carried out correctly, they allow you to deepen engagement with your regular giving supporters while raising more income from your programme. We weren’t sure what the response would be like in the current climate, but we have seen record results and fantastic feedback from our supporters.”
Sue Ryder
“We’re currently half way through a major campaign with QTS. Results to date are very encouraging and we have recruited over 120 Friends and Patrons with an average annual value of around £75 including gift aid.”
The Tobacco Factory Theatre
“We ran a one month campaign just recently with QTS, and we considered it a really important way of connecting with existing supporters at the end of what has been a rather strange and difficult year. The outcomes were way beyond our expectations – over 500 supporters wanted to upgrade by at least one extra number. And while the value of that campaign is huge in the first year alone – it has the potential to generate over £130k in lifetime revenue, which is just incredible.”
Sue Ryder
“I like the fact that they get results without being pushy – it allows the donor to genuinely decide for themselves.”
Prospect Hospice

Latest News

Free legacy marketing webinar!

If the thought of using the telephone for legacy marketing fills you with dread, then this is the marketing webinar for you! Brought to you by our friends at Guardian Angel as part of their Leg Up for Legacies programme, Ben will be chatting with Katie from Guardian Angel and legacy expert Sanita Guddu...