QTS Fundraising

Telephone fundraising

QTS Fundraising

Telephone fundraising

We understand that supporters make a charity.

We ensure our clients maintain their existing relationships and develop new ones with supporters by adopting a responsible, sensitive and friendly approach to fundraising. We treat all supporters fairly and with respect and act at all times with the supporters’ best interests at heart.

Who We Are?

Set up in 2000 by Helen Suffell, we have developed alongside our clients and according to our mutual needs, which has resulted in the creation of a responsive, innovative and flexible organisation of which we are extremely proud.

What We Do

We work with over 70 charities (of differing sizes) on a range of campaigns, making over 200,000 calls per year. We work with you to develop innovative and bespoke telephone fundraising campaigns which compliment your existing fundraising activities.

Contacts Made

200000

Money Raised

£7m/pa

Complaint Rate

0.02%

Staff Turnover

5%

Testimonials

“I’ve been using QTS now for four years and we consistently receive great results for our annual giving campaign. Ben and his team are flexible and responsive, offering help with the campaign, ensuring we get the best from each segment of supporters when called. The calling team are friendly and helpful with our supporters and often go above and beyond what I’d expect from a telephone agency. I’d recommend them to any charity wanting to engage with their supporters.”
Royal Botanic Gardens, Kew
“I have been so impressed with the enthusiasm from the callers whilst working on our campaigns. QTS are no doubt leaders when it comes to having good and meaningful conversations with our donors. And we always get great results from every campaign!”
The Royal Voluntary Service
“I’m always pleased with the service from QTS. They have excellent callers who really get to know our campaigns. We get great results, which is why we continue to use them.”
Send a Cow
“I like the fact that they get results without being pushy – it allows the donor to genuinely decide for themselves.”
Prospect Hospice
“It’s clear to us that CPRE is being really well represented and I’m sure our members – as are we – have been impressed by the warm, informative and courteous manner of the conversations that have taken place.”
Campaign to Protect Rural England
“We’re currently half way through a major campaign with QTS. Results to date are very encouraging and we have recruited over 120 Friends and Patrons with an average annual value of around £75 including gift aid.”
The Tobacco Factory Theatre
“We ran a one month campaign just recently with QTS, and we considered it a really important way of connecting with existing supporters at the end of what has been a rather strange and difficult year. The outcomes were way beyond our expectations – over 500 supporters wanted to upgrade by at least one extra number. And while the value of that campaign is huge in the first year alone – it has the potential to generate over £130k in lifetime revenue, which is just incredible.”
Sue Ryder
“QTS have consistently delivered high quality, flexible telemarketing services, on time and to budget.”
SeeAbility
“We have worked with QTS on a range of telephone fundraising and supporter service calls over many years. We like their friendly, flexible service and the added insight and expertise they bring to our campaign planning. They have played a key role in helping us to improve our supporter experience, increase the return on our investment in membership and convert contacts to supporters.”
Marine Conservation Society
“QTS offer a fantastic, friendly, personal and efficient service at a great price. They have fulfilled all of our telephone fundraising and marketing needs and the information and support received is second to none. I would recommend QTS to anyone and look forward to continuing to work with them in the future.”
Cornwall Wildlife Trust

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