Established for over 15 years, we work with 70 plus national organisations with particular expertise in the charity and not for profit sectors. We care about every conversation we have with your members and supporters and we understand how important this is to you.
We ensure our clients maintain their existing relationships and develop new ones with supporters by adopting a responsible, sensitive and friendly approach to fundraising. We treat all supporters fairly and with respect and act at all times with the supporters’ best interests at heart.
Set up in 2000 by Helen Suffell, we have developed alongside our clients and according to our mutual needs, which has resulted in the creation of a responsive, innovative and flexible organisation of which we are extremely proud.
We work with over 70 charities (of differing sizes) on a range of campaigns, making over 200,000 calls per year. We work with you to develop innovative and bespoke telephone fundraising campaigns which compliment your existing fundraising activities.
200000
£7m/pa
0.02%
5%
“We have worked with QTS on a range of telephone fundraising and supporter service calls over many years. We like their friendly, flexible service and the added insight and expertise they bring to our campaign planning. They have played a key role in helping us to improve our supporter experience, increase the return on our investment in membership and convert contacts to supporters.”
“It’s clear to us that CPRE is being really well represented and I’m sure our members – as are we – have been impressed by the warm, informative and courteous manner of the conversations that have taken place.”
“Our recent upgrade campaign surpassed all expectations. We reduced our overall cost per action on the campaign, whilst increasing the average upgrade gift AND converting 47% of the supporters we spoke to, which was nearly double what we saw on the last campaign.”
“I like the fact that they get results without being pushy – it allows the donor to genuinely decide for themselves.”
“During a time of increased scrutiny from within Sector and with all the media attention telemarketing has been receiving, I have always felt complete confidence in QTS. From the briefing process, to meeting and training the callers, to the campaign itself I received nothing but the very best service. QTS’s unique set-up with home-based callers really makes them stand out in a crowded market. I will definitely be using them again.”
“We ran a one month campaign just recently with QTS, and we considered it a really important way of connecting with existing supporters at the end of what has been a rather strange and difficult year. The outcomes were way beyond our expectations – over 500 supporters wanted to upgrade by at least one extra number. And while the value of that campaign is huge in the first year alone – it has the potential to generate over £130k in lifetime revenue, which is just incredible.”
“QTS are very experienced in what they do and are a pleasure to work with. They offer a friendly but thorough service and are always open to new ideas and how best to accommodate them. I would definitely recommend their services to other charities.”
“I have been using the services of QTS for around three years, and am very happy with their professionalism. Due to their many years’ experience, they provide advice regarding the best way of tackling campaigns. For Nottinghamshire Wildlife Trust, they provide welcome calls, and have conducted two upgrade campaigns. I would not hesitate to recommend QTS to other charities’ – Christine Setchell, Membership Development Manager.”
“I’m always pleased with the service from QTS. They have excellent callers who really get to know our campaigns. We get great results, which is why we continue to use them.”
“QTS ran a successful thank you/welcome campaign for new supporters of Friends of the Elderly, which worked really well. The warm and understanding approach of the callers was appreciated by those who were called, and whilst the campaign did not involve a direct ask for donations they were able to add value by capturing new Gift Aid declarations. This is something we’ll be looking to do more of with QTS in the future.”
