Welcome to
QTS Telephone Fundraising

Established for over 20 years, QTS is a telephone fundraising agency based in the UK collaborating with over 80 charities on an exciting range of local, national and global campaigns.

QTS offers something refreshingly different to other agencies; we give you the complete confidence that your supporters will leave each call feeling positive about their decision to support your charity, regardless of the outcome of the conversation.

Don’t believe us? Then give us a try!

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QTS Fundraising

Our services

QTS Fundraising - Generating New Donors

Generating
new donors

Donor acquisition is one of the topics we are most frequently asked about. We know that new donors are the lifeblood to any non-profit; we also know that when times are hard, acquiring new donors is one of the biggest challenges you can face.

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QTS Fundraising - Improving Donor Retention

Improving donor
retention

We are all know that it costs more money to acquire a new donor than it does to retain one. So if it’s more affordable (and easier) to keep current donors than it is to get new ones, why do so many non-profits overlook donor retention?

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QTS Fundraising - Progressing Long Term Relationships with Donors

Progressing long term relationships
with donors

Other than in person, the telephone is the only method of two-way communication you can use to take your donor on a longer and more productive journey with you – which is crucial to the stability and prosperity of any non-profit. 

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About QTS Telephone Fundraising

We work with you to develop innovative and bespoke telephone fundraising campaigns which complement your existing fundraising activities.

QTS is not a call centre; we are a team of over 60 staff and we all work from home. This means no background noise or automated dial tone, both of which make a noticeable difference to the quality of the call.

We have a proven ability to talk to people on a level which means that we build relationships – and we get results without complaints (our complaint level is less than 0.02%).

With a staff turnover rate of less than 5%, the telephone fundraisers that you meet will still be working on your campaigns for years to come – and become fantastic ambassadors for your charity.

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QTS Fundraising - About Us

Blogs

Take a look at all our blogs
QTS Fundraising - Testimonials
"One of the campaigns we highly recommend testing is their Gift Aid Campaign; our first two campaigns resulted in an additional 111 Gift Aid declarations from donors who hadn’t initially provided one."
Aberlour
Aberlour
"Our legacy campaign generated an outcome of 12% pledgers against a target of 5%, and 34% considerers against a target of 25%. This was an excellent result and we also saw a significant uplift in interest in our Legacy brochure and free will writing service.”
Family For Every Child
Family For Every Child
"Having worked with QTS before, I knew the team would have genuine, sensitive conversations with our supporters about leaving a gift in their will. The campaign did fantastically well, with almost 50% of the supporters we spoke with saying they would consider leaving a gift in their will to Friends of the Earth."
Friends of the Earth
Friends of the Earth
"We achieved a reactivation rate of nearly 15%, generating income of just over £4K for one year. We were delighted with this fantastic result; felt the calling team really understood our cause and represented us professionally, which resulted in a great all-round donor experience."
Edinburgh Dog and Cat Home
Edinburgh Dog and Cat Home
“Our recent upgrade campaign surpassed all expectations. We reduced our overall cost per action on the campaign, whilst increasing the average upgrade gift AND converting 47% of the supporters we spoke to, which was nearly double what we saw on the last campaign.”
Woodgreen Pets Charity
Woodgreen Pets Charity
“Our lifetime value/thank you calls are a great way to update our regular givers with how their donations are making a difference. QTS callers have made these campaigns a great success over the years. The calls not only help with reducing attrition rates, but also have the added bonus of some donors offering to upgrade their gift. We believe this is achieved because QTS callers know Erskine so well and make it a really personal call with our supporters. Nearly 10% of our supporters upgraded in our latest campaign – without QTS callers even asking!”
Erskine
Erskine
“The campaign reinforced our belief that thank you calls are worth it! These campaigns are our chance to show supporters how much we appreciate them and to get to know them better. The best thing about the campaign was seeing how delighted some of our supporters were to receive the call and what it meant to them. We listened to call recordings where supporters happily chatted away with QTS staff. And it’s fair to say we couldn’t have done better ourselves.”
JDRF
JDRF
“We ran a one month campaign just recently with QTS, and we considered it a really important way of connecting with existing supporters at the end of what has been a rather strange and difficult year. The outcomes were way beyond our expectations – over 500 supporters wanted to upgrade by at least one extra number. And while the value of that campaign is huge in the first year alone – it has the potential to generate over £130k in lifetime revenue, which is just incredible.”
Sue Ryder
Sue Ryder
“We were blown away by the results we achieved and the quality of the conversations with our supporters. Final results included over 44,000 petition signers and over 600 new members – a huge dent in our yearly target. We’ve also made some very interesting new relationships with individuals and organisations with whom we can work in partnership to achieve more of our vision.”
Surfers Against Sewage
Surfers Against Sewage

Get in touch with us

If you’d like to chat through an idea or campaign, or just pick our brains on what might work best for you, feel free to get in touch.

We are always happy to jump on a phone or video call for a free, 15 minute, no obligation consultation.

QTS Fundraising - Get in Touch
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Raising million of pounds through great conversations.

Contact

12 Challenger Quay,
Falmouth,
Cornwall
TR11 3YL




Email: info@qtsfundraising.co.uk

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