QTS Fundraising

Telephone fundraising

QTS Fundraising

Telephone fundraising

We understand that supporters make a charity.

We ensure our clients maintain their existing relationships and develop new ones with supporters by adopting a responsible, sensitive and friendly approach to fundraising. We treat all supporters fairly and with respect and act at all times with the supporters’ best interests at heart.

Who We Are?

Set up in 2000 by Helen Suffell, we have developed alongside our clients and according to our mutual needs, which has resulted in the creation of a responsive, innovative and flexible organisation of which we are extremely proud.

What We Do

We work with over 70 charities (of differing sizes) on a range of campaigns, making over 200,000 calls per year. We work with you to develop innovative and bespoke telephone fundraising campaigns which compliment your existing fundraising activities.

Contacts Made

200000

Money Raised

£7m/pa

Complaint Rate

0.02%

Staff Turnover

5%

Testimonials

“In the short time I have been working with QTS I have found all staff to be very attentive and happy to customise their administration to meet our particular needs. They are also very proactive, accessible and willing to make necessary changes at very short notice. Our new members have been receiving calls from QTS allowing us to glean very useful information that we can follow up on. Over the many years QTS have worked with our membership we have been able to retain a steady attrition rate thanks to our reactivation campaigns that QTS have fulfilled on our behalf.”
Scottish Wildlife Trust
“It’s clear to us that CPRE is being really well represented and I’m sure our members – as are we – have been impressed by the warm, informative and courteous manner of the conversations that have taken place.”
Campaign to Protect Rural England
“We have worked with QTS on a range of telephone fundraising and supporter service calls over many years. We like their friendly, flexible service and the added insight and expertise they bring to our campaign planning. They have played a key role in helping us to improve our supporter experience, increase the return on our investment in membership and convert contacts to supporters.”
Marine Conservation Society
“QTS offer a fantastic, friendly, personal and efficient service at a great price. They have fulfilled all of our telephone fundraising and marketing needs and the information and support received is second to none. I would recommend QTS to anyone and look forward to continuing to work with them in the future.”
Cornwall Wildlife Trust
“I have been using the services of QTS for around three years, and am very happy with their professionalism. Due to their many years’ experience, they provide advice regarding the best way of tackling campaigns. For Nottinghamshire Wildlife Trust, they provide welcome calls, and have conducted two upgrade campaigns. I would not hesitate to recommend QTS to other charities’ – Christine Setchell, Membership Development Manager.”
Nottinghamshire Wildlife Trust
“QTS ran a successful thank you/welcome campaign for new supporters of Friends of the Elderly, which worked really well. The warm and understanding approach of the callers was appreciated by those who were called, and whilst the campaign did not involve a direct ask for donations they were able to add value by capturing new Gift Aid declarations. This is something we’ll be looking to do more of with QTS in the future.”
Friends of the Elderly
“QTS have a ‘family’ feel about them and have been a dream to work with. Their results are good and consistent, they are always on hand to answer any questions and are very accommodating. I would definitely recommend them to any charity.”
National Autistic Society
“Cumbria Wildlife Trust has used QTS for a variety of membership recruitment and fundraising campaigns since 2007. QTS has always given us good advice on which campaigns are working and are not afraid to say if something isn’t. The administration staff are incredibly helpful and very efficient and our members often tell us that the callers are friendly and polite. Working with QTS has definitely boosted our long term income and has helped enormously with our retention rates. I can’t recommend them highly enough.”
Cumbria Wildlife Trust
“I’ve been using QTS now for four years and we consistently receive great results for our annual giving campaign. Ben and his team are flexible and responsive, offering help with the campaign, ensuring we get the best from each segment of supporters when called. The calling team are friendly and helpful with our supporters and often go above and beyond what I’d expect from a telephone agency. I’d recommend them to any charity wanting to engage with their supporters.”
Royal Botanic Gardens, Kew
“QTS are very experienced in what they do and are a pleasure to work with. They offer a friendly but thorough service and are always open to new ideas and how best to accommodate them. I would definitely recommend their services to other charities.”
Dorset Wildlife Trust

Latest News

Providing trusted fundraising strategies

Telephone fundraising tends to make news headlines for the wrong reasons. Over the course of the last year or so, there has been one or two thankfully rare incidents of companies taking an overzealous, well intentioned but entirely inappropriate approach to contacting possible donation makers. While it is not for us to comment on...

The importance of a personal approach

Charities come in many different forms, from the largest names with members around the world to smaller local organisations. Regardless of size, most charities rely on supporters and donors for funding. Each organisation will have its own strategy for fundraising, and telephone operations can be a vital part of this. The technique can be...