Marine Conservation Society

We have worked with QTS on a range of telephone fundraising and supporter service calls over many years. We like their friendly, flexible service and the added insight and expertise they bring to our campaign planning. They have played a key role in helping us to improve our supporter experience, increase the return on...

Royal Botanic Gardens, Kew

I’ve been using QTS now for four years and we consistently receive great results for our annual giving campaign. Ben and his team are flexible and responsive, offering help with the campaign, ensuring we get the best from each segment of supporters when called. The calling team are friendly and helpful with our supporters...

Cornwall Wildlife Trust

QTS offer a fantastic, friendly, personal and efficient service at a great price. They have fulfilled all of our telephone fundraising and marketing needs and the information and support received is second to none. I would recommend QTS to anyone and look forward to continuing to work with them in the future

RHS

During a time of increased scrutiny from within Sector and with all the media attention telemarketing has been receiving, I have always felt complete confidence in QTS. From the briefing process, to meeting and training the callers, to the campaign itself I received nothing but the very best service. QTS’s unique set-up with home-based...

Campaign to Protect Rural England

It’s clear to us that CPRE is being really well represented and I’m sure our members – as are we – have been impressed by the warm, informative and courteous manner of the conversations that have taken place.

Maximising donor benefits

The foundation of good telephone fundraising is not maximising the donations that you receive at the expense of losing supporters after a single gift. The real key to success is building long term relationships that bring benefits to both parties. In the best cases, the donor will feel uplifted by the relationship and enjoy...

The consummate, caring presence for telephone fundraising

Over the years, telephone fundraising has become one of the most important ways in which charities and organizations raise the money they require. Nearly half of all charities operating in the UK today have indicated in surveys that 50% or more of their funding comes in the form of donations from individuals, rather than...

Following best practice fundraising guidelines

The number of complaints received by the Fundraising Standards Board (FRSB) has risen over the last year, increasing by 8.2% according to their annual report. Four main areas create the most problems; direct mail, telephone fundraising, clothing collections and door to door callers. Of these, direct mail is responsible for the most issues, although...

Taking a respectful approach to fundraising

There’s no avoiding the fact that, at the moment, telephone fundraising has had a lot of bad press. As is the case with virtually every kind of business in the world, there will always be less than scrupulous people operating in the industry. Here at QTS we’ve spent many years building up a strong...

The importance of well trained telephone fundraisers

Despite continuously advancing technology, the telephone remains one of the most effective channels for raising funds. It is one of the only communication devices that enables fundraisers to engage in a direct conversation with supporters. When professional fundraisers have received the appropriate training, they are able to use the humble telephone to add value...

New insights into raising money via telephone

A new report from the Institute of Fundraising reveals some interesting information about telephone campaigns. The research behind the document was conducted in partnership with online specialist fast.MAP who conducted a survey of 2,992 people to find out their opinions. The report, entitled Fundraising Media DNA, provides some great insights and has even proved...

Telephone fundraising straight from the veterans

When it comes to raising funds, telephone fundraising can be one of the most useful tools for any charity. However, you need to ensure that the approach to your fundraising operation is careful and well targeted. Nobody wants to be hassled over the phone. This is why the best agencies take a kind and...

What our team of fundraisers can offer you

Telephone fundraising provides the charity sector with millions of pounds of income a year, with figures showing a total of £35m generated for the charity sector through telephone fundraising alone. For any charity, telephone fundraising remains the all-important factor that can help to lead a campaign towards its goals efficiently and quickly. It can...

The fundamentals of raising money via telephone

Telephone fundraising can offer some great advantages for charities, especially if they can successfully reach a wide target audience. To maximise success your fundraisers should be highly trained, have a pleasant phone manner and follow strict guidelines. It is easy to put people off over the phone and it takes real skill to build...

Are telephones the solution to reaching your target market?

Fundraising is one of the most important parts of running a charity. All charitable organisations are reliant on donations to some degree, whether they receive them from a small number of dedicated supporters or a very large number of smaller donors. Raising funds can prove to be a challenge, and has caused many charities...

Ideas to consider for charity fundraising

For charities, one of the biggest concerns is coming up with ways to raise funds to help their specific cause. There are many different ways you can capture people’s interest and teach them about your cause, while raising money at the same time. Here are some ideas for helping your charity raise its profile...

Making a personal connection with your audience

Technological advancement continues to evolve, rendering many previous digital wonders redundant. The power of the internet is staggering, and it has proved to be immensely successful when it comes to charitable fundraising. However, despite its capabilities of instantaneous global reach the power of the worldwide web has not diminished the value of telephone fundraising.

Preserving your reputation

Telephone fundraising is a method charities use to raise funds by contacting potential donors or existing ones directly. There are many advantages to using the technique, but a great deal of care needs to be taken to ensure the right standards are met. The number of complaints received about agencies has increased over the...