ABERLOUR

“One of the campaigns we highly recommend testing is their Gift Aid Campaign; our first two campaigns resulted in an additional 111 Gift Aid declarations from donors who hadn’t initially provided one.”

FAMILY FOR EVERY CHILD

“Our legacy campaign generated an outcome of 12% pledgers against a target of 5%, and 34% considerers against a target of 25%. This was an excellent result and we also saw a significant uplift in interest in our Legacy brochure and free will writing service.”

FRIENDS OF THE EARTH

“Having worked with QTS before, I knew the team would have genuine, sensitive conversations with our supporters about leaving a gift in their will. The campaign did fantastically well, with almost 50% of the supporters we spoke with saying they would consider leaving a gift in their will to Friends of the Earth.”

EDINBURGH DOG AND CAT HOME

“We achieved a reactivation rate of nearly 15%, generating income of just over £4K for one year. We were delighted with this fantastic result; felt the calling team really understood our cause and represented us professionally, which resulted in a great all-round donor experience.”

WOOD GREEN

“Our recent upgrade campaign surpassed all expectations. We reduced our overall cost per action on the campaign, whilst increasing the average upgrade gift AND converting 47% of the supporters we spoke to, which was nearly double what we saw on the last campaign.”

Erskine

“Our lifetime value/thank you calls are a great way to update our regular givers with how their donations are making a difference. QTS callers have made these campaigns a great success over the years. The calls not only help with reducing attrition rates, but also have the added bonus of some donors offering to...

JDRF

“The campaign reinforced our belief that thank you calls are worth it! These campaigns are our chance to show supporters how much we appreciate them and to get to know them better. The best thing about the campaign was seeing how delighted some of our supporters were to receive the call and what it...

Sue Ryder

“We ran a one month campaign just recently with QTS, and we considered it a really important way of connecting with existing supporters at the end of what has been a rather strange and difficult year. The outcomes were way beyond our expectations – over 500 supporters wanted to upgrade by at least one...

Surfers Against Sewage

“We were blown away by the results we achieved and the quality of the conversations with our supporters. Final results included over 44,000 petition signers and over 600 new members – a huge dent in our yearly target. We’ve also made some very interesting new relationships with individuals and organisations with whom we can...

Royal Voluntary Service

“Since March 2020, telephone became the lifeline for many people. With many people cut off from their friends, family and society receiving calls was never more important. Whilst I was managing the legacy telephone campaign for Royal Voluntary Service, it became clear that their donors valued the call and wanted to talk about their...

Sue Ryder

“Upgrade calls have been a fixture of the IG programme at Sue Ryder for many years (and in most DM programmes I have worked on). If carried out correctly, they allow you to deepen engagement with your regular giving supporters while raising more income from your programme. We weren’t sure what the response would...

Nottinghamshire Wildlife Trust

“I have been using the services of QTS for around three years, and am very happy with their professionalism. Due to their many years’ experience, they provide advice regarding the best way of tackling campaigns. For Nottinghamshire Wildlife Trust, they provide welcome calls, and have conducted two upgrade campaigns. I would not hesitate to...

The Tobacco Factory Theatre

“We’re currently half way through a major campaign with QTS. Results to date are very encouraging and we have recruited over 120 Friends and Patrons with an average annual value of around £75 including gift aid.”

Dorset Wildlife Trust

“QTS are very experienced in what they do and are a pleasure to work with. They offer a friendly but thorough service and are always open to new ideas and how best to accommodate them. I would definitely recommend their services to other charities.”

National Autistic Society

“QTS have a ‘family’ feel about them and have been a dream to work with. Their results are good and consistent, they are always on hand to answer any questions and are very accommodating. I would definitely recommend them to any charity.”

Derbyshire Wildlife Trust

“Derbyshire Wildlife Trust have been working with QTS for a number of years with one off and regular campaigns all being part of our work. From the office staff to the telephone operators we have always been impressed with the friendliness and level of service we have received. As a charity we value every...

The Royal Voluntary Service

“I have been so impressed with the enthusiasm from the callers whilst working on our campaigns. QTS are no doubt leaders when it comes to having good and meaningful conversations with our donors. And we always get great results from every campaign!”

Cumbria Wildlife Trust

“Cumbria Wildlife Trust has used QTS for a variety of membership recruitment and fundraising campaigns since 2007. QTS has always given us good advice on which campaigns are working and are not afraid to say if something isn’t. The administration staff are incredibly helpful and very efficient and our members often tell us that...

Send a Cow

“I’m always pleased with the service from QTS. They have excellent callers who really get to know our campaigns. We get great results, which is why we continue to use them.”

SeeAbility

“QTS have consistently delivered high quality, flexible telemarketing services, on time and to budget.”