QTS Fundraising

Telephone fundraising

QTS Fundraising

Telephone fundraising

Testimonials

“Our lifetime value/thank you calls are a great way to update our regular givers with how their donations are making a difference. QTS callers have made these campaigns a great success over the years. The calls not only help with reducing attrition rates, but also have the added bonus of some donors offering to upgrade their gift. We believe this is achieved because QTS callers know Erskine so well and make it a really personal call with our supporters. Nearly 10% of our supporters upgraded in our latest campaign – without QTS callers even asking!”

Erskine

“The campaign reinforced our belief that thank you calls are worth it! These campaigns are our chance to show supporters how much we appreciate them and to get to know them better. The best thing about the campaign was seeing how delighted some of our supporters were to receive the call and what it meant to them. We listened to call recordings where supporters happily chatted away with QTS staff. And it’s fair to say we couldn’t have done better ourselves.”

JDRF

“We ran a one month campaign just recently with QTS, and we considered it a really important way of connecting with existing supporters at the end of what has been a rather strange and difficult year. The outcomes were way beyond our expectations – over 500 supporters wanted to upgrade by at least one extra number. And while the value of that campaign is huge in the first year alone – it has the potential to generate over £130k in lifetime revenue, which is just incredible.”

Sue Ryder

“We were blown away by the results we achieved and the quality of the conversations with our supporters. Final results included over 44,000 petition signers and over 600 new members – a huge dent in our yearly target. We’ve also made some very interesting new relationships with individuals and organisations with whom we can work in partnership to achieve more of our vision.”

Surfers Against Sewage

“Since March 2020, telephone became the lifeline for many people. With many people cut off from their friends, family and society receiving calls was never more important. Whilst I was managing the legacy telephone campaign for Royal Voluntary Service, it became clear that their donors valued the call and wanted to talk about their support.”

Royal Voluntary Service

“Upgrade calls have been a fixture of the IG programme at Sue Ryder for many years (and in most DM programmes I have worked on). If carried out correctly, they allow you to deepen engagement with your regular giving supporters while raising more income from your programme. We weren’t sure what the response would be like in the current climate, but we have seen record results and fantastic feedback from our supporters.”

Sue Ryder

“I have been using the services of QTS for around three years, and am very happy with their professionalism. Due to their many years’ experience, they provide advice regarding the best way of tackling campaigns. For Nottinghamshire Wildlife Trust, they provide welcome calls, and have conducted two upgrade campaigns. I would not hesitate to recommend QTS to other charities’ – Christine Setchell, Membership Development Manager.”

Nottinghamshire Wildlife Trust

“We’re currently half way through a major campaign with QTS. Results to date are very encouraging and we have recruited over 120 Friends and Patrons with an average annual value of around £75 including gift aid.”

The Tobacco Factory Theatre

“QTS are very experienced in what they do and are a pleasure to work with. They offer a friendly but thorough service and are always open to new ideas and how best to accommodate them. I would definitely recommend their services to other charities.”

Dorset Wildlife Trust

“QTS have a ‘family’ feel about them and have been a dream to work with. Their results are good and consistent, they are always on hand to answer any questions and are very accommodating. I would definitely recommend them to any charity.”

National Autistic Society