Providing trusted fundraising strategies

Telephone fundraising tends to make news headlines for the wrong reasons. Over the course of the last year or so, there has been one or two thankfully rare incidents of companies taking an overzealous, well intentioned but entirely inappropriate approach to contacting possible donation makers. While it is not for us to comment on...

The importance of a personal approach

Charities come in many different forms, from the largest names with members around the world to smaller local organisations. Regardless of size, most charities rely on supporters and donors for funding. Each organisation will have its own strategy for fundraising, and telephone operations can be a vital part of this. The technique can be...

Working for worthy causes can improve wellbeing

Research carried out in 2014 found that giving or taking an active role in raising funds for others is a more effective pick-me-up than hitting the shops and treating ourselves. The Action for Happiness movement claims that by embracing charity work and basing it on their convictions, many people actually end up giving their...

Further debates for FPS

Work is ongoing on the creation and implementation of a new Fundraising Preference Service (FPS) to protect people from repeated unsolicited communication from charities. The service would allow people to sign up and block contact from all organisations. The charities could then face penalties if they get in touch with people who have registered...

How many times should you ask for donations?

There has been much closer scrutiny of telephone fundraising activities in recent years after concerns were raised over the behaviour of fundraisers and the impact they have on donors. This has led to calls for the Institute of Fundraising to make changes to their code of practise. Several amendments have already been made, but...

Supporting charity can bring great satisfaction

The importance of charity fundraising speaks for itself. Charitable organisations are essential as they help to raise awareness of valuable causes and generate cash to provide help to those that need it. The absence of donations would make it impossible for charities to function, as they rely on the generosity of others to fund...

Establishing rapports with responsible fundraising

One of the biggest problems with telephone fundraising is disjointed communication. A fundamentally important aspect of the medium is ensuring potential donors have a clear picture of the charity’s aims and the precise impact of their donations. Equally important is that the agency you outsource your fundraising to clearly understands your charity, its values...

Additional changes in the fundraising sector

A number of changes to the Code of Fundraising Practice were announced in September following criticism of the old regulations and the activities of several charities in the UK. Many of the changes were implemented in November following the review. Two more requirements were introduced in December concerning font sizes on printed communications and...

The value of establishing trust over the telephone

When fundraising over the telephone, one of the most important factors for success is establishing a sense of trust. The Institute of Fundraising’s National Convention was held earlier this year and this was one of the hottest topics. The value of making donors feel comfortable, being honest and taking a respectful approach can never...

How long should consent be considered valid?

There have been big changes in the telephone fundraising industry recently, and the subject of contacting people who have not given consent has been discussed extensively. A confusing situation has arisen regarding “express consent” and how long this should be valid for, particularly when it comes to people who have registered with the Telephone...

Sticking to the rules is essential in telephone fundraising

Fundraising by telephone can be tricky but by using well trained, friendly operators with a comprehensive knowledge and respect for the rules and regulations, it is a highly effective method of raising funds for charitable organisations. Millions of pounds are raised annually through telephone fundraising, and part of its success can be attributed to...

Giving people greater control over contact

A review of fundraising regulations found that a major frustration among the general public is that they have no control over whether they are contacted by charities. There is no system in place for them to opt out of communications before they receive a phone call or mail, whether it is through the post...

Channelling support for a wealth of charities

Telephone fundraising is one of the most effective ways to recruit regular supporters for charities. It is an excellent way of engaging with the public and raises the money needed to help millions of people every year. However, to be successful, telephone fundraising needs to be approached in the right way. The aim is...

Nottinghamshire Wildlife Trust

I have been using the services of QTS for around three years, and am very happy with their professionalism. Due to their many years’ experience, they provide advice regarding the best way of tackling campaigns. For Nottinghamshire Wildlife Trust, they provide welcome calls, and have conducted two upgrade campaigns. I would not hesitate to...

The Tobacco Factory Theatre

We’re currently half way through a major campaign with QTS. Results to date are very encouraging and we have recruited over 120 Friends and Patrons with an average annual value of around £75 including gift aid

Dorset Wildlife Trust

QTS are very experienced in what they do and are a pleasure to work with. They offer a friendly but thorough service and are always open to new ideas and how best to accommodate them. I would definitely recommend their services to other charities

National Autistic Society

QTS have a ‘family’ feel about them and have been a dream to work with. Their results are good and consistent, they are always on hand to answer any questions and are very accommodating. I would definitely recommend them to any charity.

Derbyshire Wildlife Trust

Derbyshire Wildlife Trust have been working with QTS for a number of years with one off and regular campaigns all being part of our work. From the office staff to the telephone operators we have always been impressed with the friendliness and level of service we have received. As a charity we value every...